Shipping policy
Shipping Policy
Processing and Handling
We do our best to process most orders within 1-2 days, but all orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates and Estimates
We offer free standard international shipping on all orders from our suppliers to the following countries and regions: the United States, Canada, the European Union, the United Kingdom, Australia, New Zealand, and others worldwide.
Shipping typically takes between 4-17 business days from the time they leave our warehouse, though import and customs delays to certain destinations can extend shipping times beyond this window.
Shipping Times
The estimated delivery time varies depending on the shipping method:
Free Shipping:
4-17 business days
Express Shipping:
4-12 business days
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Lattea is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
You can check the status of your order at any time on our Order Tracking page.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven't received your order within 30 days of receiving your shipping confirmation email, please contact us at contact@latteaglobal.com with your name and order number, and we will look into it for you.
Unpaid Import Duties and Taxes
Should you be charged import duties and taxes, it is imperative to settle these fees to receive your parcel.
Failure to pay may result in customs holding your parcel for approximately 3 weeks. If left unpaid, the parcel will be returned to us, and we will cover these charges along with return shipping costs.
If your order is refunded, we will deduct any import duties and taxes from the refund amount. Please be aware that we are unable to refund these fees.
Address Accuracy
It is essential to ensure the accuracy of your shipping address. We cannot be held responsible for shipping errors resulting from inaccurate information.
For any inquiries or assistance related to shipping, please do not hesitate to contact us at contact@latteaglobal.com. We sincerely appreciate your choice to shop with us!